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Terms & Conditions

How to Order
Ordering with kaftans-direct is easy. Just browse our extensive range of quality goods, then simply add to cart. Now just follow the step-by-step payment instructions and options including your delivery address and contact details, along with credit card details.

All of our credit and debit card transactions are processed using VSP (SagePay Verisecure Payment System). SagePay are an approved payments solution provider for most major banks or financial institutions such as Lloyds TSB cardnet, Barclays, HSBC, American Express, Halifax and Bank of Scotland. All card numbers are encrypted in using 128 bit encryption. This information is not kept or passed on to us.

Cancelling an Order
If you wish to cancel an order simply contact us and provided the order has not been despatched you will receive a full refund.

Delivery Time
Orders are processed and despatched as quickly as possible. However please allow upto 5 working days for delivery from order.

Returns Policy
The kaftans-direct philosophy is 'customer satisfaction'. If you are unhappy with the goods ordered, you have 10 days to return the item to kaftans-direct. Return postage charges are the responsibilty of the customer. In the event of an order being incorrect or faulty we will immediately exchange the item for you without charge.

All returned items must be unused and undamaged.

Contact Details
Kaftans Direct
Unit 6 St Johns House
Clyde Street

West Yorksshire
BD16 4LD

From the UK 01274 945981
Outside the UK 44 1274 945981