Delivery & Returns

Delivery

Orders are processed and dispatched as quickly as possible. Items in stock will be dispatched the same day if they are received before 3pm. If there are any changes to this then you will be contacted and offered a suitable replacement or a full refund.

UK Services
We send all our UK orders out by Royal Mails First class recorded. These usually take 2-3 days from the date posted, but please allow up to 7 days for your items to arrive. This service requires a signature, so please make sure somebody is at the delivery address to sign for it. If nobody is in the address at the time Royal Mail will leave a card for the recipient to go collect the package from the nearest sorting office. Some parts of the UK including the highlands of Scotland may take longer for deliveries to arrive. 

If you need to get an item quickly, for a special event or a birthday celebration please give our team a call and we will make sure the item is sent via Royal Mail Next Day. Please be aware that all special delivery orders must be placed and paid before 2PM to ensure delivery next day. 

International services

We will deliver our goods all over the world. All international deliveries are sent via Royal mail Air sure or international signed for. Delivery times for international deliveries vary, but you should receive your international order within 21 days.

Customs + Duty
JAT clothing LTD cannot be held responsible for any customs duty or sales tax that is incurred on arrival of the goods. We send the items in accordance with customs laws around the world and it’s up to the recipient of goods to pay any local taxes or duties.

Returns Policy
The kaftans-direct philosophy is 'customer satisfaction'. If you are unhappy with the goods ordered, you have 10 days to return the item to kaftans-direct. Return postage charges are the responsibility of the customer unless the item is faulty. All returned items must be unused and undamaged

Please return the goods back to the following address along with your name, order number (found at the top of the invoice) and a specified reason for return.

JAT Clothing LTD

1 Villa Road

Bingley

BD16 4ER

Once returned to us we will process your refund within 3-5 working days.

3 for 2 returns

If part of an order, taking part in our 3 for 2 offers, is returned then the 3 for 2 offer will no longer apply. Thus a part refund of the item/s will apply based on the price of the free item.

Exchanges

In the event of an order being incorrect or faulty we will immediately exchange the item for you without charge. Please return the goods back to us along with an order number, your name and the item that you would like in exchange for the returned goods. 

If you have any questions about delivery, returns or products please get in contact with us via email or by calling us. Our UK customer service line is open daily during the week from 9am until 5pm. Emails will be answered as quickly as possible.

Customer service line

(T) 01274 566247 (Week days 9am-5pm)

(E) enquiries@kaftans-direct.co.uk